We are currently looking for a IT support intern to support our team in Geneva.

• Department: IT/DT
• Position: IT support intern or apprentice
• Contract duration: 12 months
• Location: Geneva
• Start Date: ASAP

The IT support intern will play a crucial role in ensuring the smooth operation of our IT systems. Their proactive approach to problem-solving and dedication to IT support will be invaluable to our team.

OBJECTIVES

• Provide troubleshooting and support for hardware and software issues.
• Manage user accounts and access within Active Directory (AD).
• Oversee the configuration and maintenance of SharePoint, Teams, and Planner.
• Support end users and process day-to-day JIRA tickets.

RESPONSIBILITIES

• Serve as the primary contact for IT-related issues concerning laptops and Microsoft applications.
• Proactively identify and resolve IT issues.
• Provide timely support and troubleshooting for hardware and software problems.
• Support end users and manage JIRA tickets effectively.

SCOPE OF WORK

• Laptop Installation and Maintenance
  • Set up and configure new laptops for employees.
  • Ensure all necessary software and security updates are installed.
  • Perform regular maintenance and troubleshooting of hardware issues.
• Microsoft Applications Management
  • Manage user accounts and permissions within AD.
  • Provide support for Microsoft-related issues.
• End User Support
  • Provide timely and effective support to end users.
  • Address and resolve user issues related to IT systems and applications.

REQUIREMENTS

• Basic knowledge of IT systems and hardware.
• Familiarity with Microsoft applications (SharePoint, Teams, Planner).
• Strong problem-solving skills and attention to detail.
• Ability to manage and prioritize multiple tasks.
• Good communication skills for end-user support.
• Fluency in English is required
• [OPTIONAL] Understanding of Active Directory (AD) configuration and management.
• [OPTIONAL] Experience with JIRA or similar ticketing systems is a plus.

COMPENSATION AND BENEFITS

• For this position, gross salary is 1’450 CHF monthly (before income tax). NB – IMPACT salaries are strictly determined by our salary grid depending on the grade of the position and the level of education and experience of staff. A contribution to medical insurance of 489 CHF per month is already included in the salary figure.
• Please note that the internship must be an integral and mandatory part of your university studies.
• Insurance covering professional and non-professional accidents throughout the period of employment with IMPACT
• Health insurance, life insurance and repatriation assistance in case of field visits/temporary deployments
• Enrolment in IMPACT Initiatives Research Foundational Learning Programme within the first 3 months from the start of contract.
• Up to 40% of remote work on a weekly basis.