Position Title: SURGhub Associate

Reports To: SURGhub Manager

Location: Geneva, Switzerland

Employment Type: 80% FTE, fixed-term contract of 1 year with the possibility of extension based on performance and organizational needs.

About the Global Surgery Foundation (GSF)

Five billion people lack access to safe, timely, and affordable surgical care. Conditions such as cancer, maternal complications, and traumatic injuries—many preventable through surgery—cause more deaths and disability than HIV, malaria, and TB combined, yet remain a neglected global health crisis.

Strong surgical systems are essential to resilient health systems, universal health coverage, and the Sustainable Development Goals. Investing in surgical care saves lives, strengthens economies, and prevents millions from falling into poverty. Without urgent action, the cost of inadequate surgical care—in human lives, productivity, and suffering—will be staggering, costing low- and middle-income countries trillions in lost productivity and pushing millions further into poverty.

The Global Surgery Foundation (GSF) is the leading organization dedicated to building surgical care systems worldwide. Launched in 2020 at the World Economic Forum with partners including the United Nations Institute for Training and Research, Harvard Medical School, and Smile Train, GSF works to help countries scale up access to safe, affordable surgical care, particularly in low- and middle-income settings.

GSF’s flagship initiatives include SURGfund, which mobilises financial resources to strengthen surgical systems, and SURGhub, the award-winning global learning platform providing high-quality surgical education to healthcare workers in low-resource settings.

About SURGhub:

SURGhub (www.globalsurgeryfoundation.org/surghub) is the GSF’s flagship and award-winning learning platform, designed to make high-quality surgical education accessible worldwide, with a focus on low-resource settings. SURGhub hosts training from leading global health and surgical institutions, enabling learners and professionals to access, engage with, and apply best practices in surgical care.

Position Summary:

As SURGhub Project Associate you will help take this award-winning global learning platform to the next level - expanding its reach, deepening its impact, and shaping the future of surgical training worldwide. You will play a pivotal role in driving the smooth operation and strategic growth of SURGhub across its four core workflows — Platform, Partners, Learners, and Growth.

You will coordinate activities that ensure innovation, quality, and impact at every stage — from implementing platform updates and coordinating new partner engagement to supporting learners and helping advance growth initiatives. This role demands a unique blend of project coordination skills, partner engagement, and technical coordination. You’ll work closely with the SURGhub Manager, the Global Surgery Foundation team, and leading institutions worldwide to expand access to world-class surgical training, enhance user experiences, and amplify the platform’s reach and influence.

This position is ideal for someone highly ambitious, driven, and detail-oriented — a professional who wants to achieve tangible, lasting impact in one of the world’s most neglected and urgent areas of global health.

The Global Surgery Foundation (GSF) is the leading organisation building surgical care systems globally. Our flagship initiatives — SURGfund and SURGhub — are transforming access to surgical care through catalytic funding and training solutions. By joining us, you will be part of a team driving change at scale, saving lives, strengthening health systems, and shaping the future of global surgical care.

Key Responsibilities

Reporting to the SURGhub Manager, the Project Associate will be responsible for the following tasks.

1. PLATFORM Management and Development

• Manage the SURGhub platform (LearnWorlds) to ensure smooth operation, accurate content, and constant improvement.
• Make updates and changes to the website and course pages, such as creating new pages, implementing improvements etc.
• Monitor and optimize platform performance, security, and accessibility.
• Maintain and update internal data dashboards for platform analytics and KPIs.
• Collect and analyse learner, partner, and staff feedback, maintaining a prioritized improvement list.

2. PARTNER Content Hosting and Engagement

• Identify and prioritize new potential content partners for outreach and coordinate outreach.
• Liaise with partners to secure content, coordinate the review process, and support them through to course launch.
• Upload and format new courses on the SURGhub platform (LearnWorlds).
• Coordinate quality review and approval via SURGhub’s expert volunteer committees.
• Keep all partners regularly updated on course usage and learner data.
• Showcase courses through GSF communications and reports.

3. LEARNER Engagement and Support

• Manage users, including enrolling learners into relevant courses and managing course access.
• Respond promptly to learner queries and feedback, escalate if needed.
• Actively manage course and platform communities (sharing updates, posting questions, encouraging interaction).
• Monitor learner needs and engagement patterns, identifying opportunities for improvement.
• Document use cases, success stories, and learning outcomes.

4. GROWTH Through Visibility and Sustainability

• Develop convincing slide decks and visual materials for external communications and fundraising.
• Support fundraising by providing content, data, and success stories for proposals and presentations.
• Write compelling reports for donors and key stakeholders that showcase results and ROI.
• Prepare qualitative and quantitative platform data for external communications.
• Identify and pursue additional income streams, including innovative funding models.

5. Coordination and Project Management (cross-cutting)

• Track project priorities and responsibilities across the SURGhub team.
• Coordinate internal and external meetings, including with committees.
• Write and distribute committee meeting minutes.
• Coordinate activities of volunteers and interns.
• Support SURGhub strategy development and help prepare execution plans for strategy implementation.
• Support the improvement of project management processes, templates, and tools to enhance team efficiency and coordination.

Key Deliverables

• Onboard new high-value content partners and ensure their materials are published to SURGhub.
• Maintain an up-to-date and accurate platform, including new course uploads, user management, and regular content improvements.
• Deliver quarterly impact reports for partners and donors, drawing on LearnWorlds and Google Analytics data.
• Keep the partner dashboard and internal analytics tools current to support decision-making.
• Support external communications with social media content and convincing slide decks.
• Ensure smooth coordination and follow-up for all SURGhub committees, team meetings, and partner engagements.
• Manage volunteer and intern contributions effectively to meet project goals.
• Support the development and implementation of strategies to grow SURGhub’s reach, impact, and sustainability.

Required Qualifications:

• Bachelor’s or master’s degree in Business Administration, Information Systems, Educational Technology, Instructional Design, Global Health, or a related field.
• At least 2 years’ experience in a project coordination role, preferably in digital education, healthcare, or global health.
• Strong experience with online learning platforms (e.g., LearnWorlds, Moodle, or similar) or proven ability to master new tools fast.
• Proficiency in website content management and basic design tools.
• Experience using Google Analytics (or comparable tools) to track, analyse, and report on website performance.
• Strong partner engagement and relationship-building skills.
• Proven ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills in English.
• Strong analytical skills.
• Very high attention to detail.

Preferred Qualifications:

• Experience in global health, surgical care, or medical education.
• Knowledge of learning design and content development.
• Familiarity with donor reporting and fundraising support.
• Experience working with committees, volunteers, and international teams.

Key Competencies:

• Relentlessly organized and detail-driven, with an eye for excellence.
• A proactive problem-solver who thrives on turning challenges into wins.
• Exceptional interpersonal and intercultural communication skills.
• Tech-savvy and quick to master new digital tools and platforms.
• Able to leverage the latest AI advancements to boost productivity and quality.
• Self-starter who excels in a fast-moving, remote, and global environment.
• Results-driven with an unstoppable “get it done” mindset.

Application

To apply: Please complete your application using this link.

Technical issues: If you encounter technical difficulties, contact us at info@globalsurgeryfoundation.org.

Important: Please note that we are unable to respond to questions regarding the application or role.

Note: This position was first posted on 25 August 2025. Applications will be reviewed on a rolling basis and will remain open until the most suitable candidate has been identified. We suggest you apply as soon as possible.