Application Deadline: 21 February 2023 

Type of Contract: Individual 

Level: Consultant 

Languages: English 

Expected Duration of Assignment: 30 – 40 days   

BACKGROUND 

The Global Alliance of National Human Rights Institutions (GANHRI) is the global network of National Human Rights Institutions (NHRIs), which are independent state bodies with a constitutional and/or legislative mandate to protect and promote human rights. To date, more than 100 NHRIs exist worldwide, 78 of them being in full compliance with the United Nations Paris Principles. 

Among GANHRI’s core functions is to: 

• serve as knowledge broker with and among its members, 
• be the global voice of NHRIs within UN and other fora in presenting results from the rich national experiences and work of NHRI and in formulating common positions to influence regional and international human rights policy development. 
• support NHRIs under threat; and 
• host annual meetings 

The aim of the GANHRI Head Office, located in Geneva at Palais des Nations, is to coordinate the activities of the NHRIs at the global level and to promote and strengthen NHRIs to be in accordance with the Paris Principles and provide leadership in the promotion and protection of human rights. 

With the aim of ensuring equal regional representation within GANHRI, four regional networks have been established and operate in close coordination with GANHRI: 

• Africa-Network of African National Human Rights Institutions (NANHRI) 
• Americas-Network of the National Human Rights Institutions from the Americas 
• Asia-Pacific- Asia-Pacific Forum of National Human Rights Institutions (APF) 
• Europe- European Network of National Human Rights Institutions (ENNHRI) 

PROJECT OUTLINE 

The objective of the project is to have reliable, centralised, and relevant information on NHRIs, members and observers of GANHRI and the four regional networks secretariats (regional networks). This will include  

• capturing the historical narrative which includes but is not limited to - formation of the GANHRI, regional networks, and NHRIs; development of the Paris Principles; engagement with various NHRIs all these years, etc. 
• Knowledge management in terms of capturing the work and accomplishments of various working group that the GANHRI has been coordinating with. 
• Consolidating the work of the Sub-Committee on Accreditation. 

• Create a system to ensure smooth and active interaction and communication with various regional networks, members, and observers of GANHRI. 

The main objective is to ensure that the information is collected and stored methodically which can be used as a form of knowledge exchange amongst team members as well as external members. 

In this context, GANHRI is recruiting a consultant to customise and implement a suitable knowledge management and customer relationship management tool (CRM) using Microsoft SharePoint for its best purposes. 

The project is split into 2 phases. This Terms of Reference refers only to PHASE I: 

PHASE I 

To define, map, collect, store & share relevant materials and data concerning NHRIs, GANHRI, members or observers of GANHRI, and the four regional networks. 

The information and data criteria, as well as the modalities for the maintenance and update thereof, will be formally agreed upon and determined by the various stakeholders, guided by the consultant. 

The database will be accessible to the GANHRI Head Office, NIRMS and Regional Network Secretariats staff. 

PHASE II 

Inclusion of more advanced data and structured information also relevant to the SCA, to other GANHRI governance bodies and to OHCHR (i.e., Treaty Bodies and thematic sections) 

DUTIES AND RESPONSIBILITIES 

• Assist GANHRI with defining approach specific to their unique needs on the MS SharePoint platform. 
• Explore and develop technical aspects of the MS SharePoint platform for a suitable knowledge management and CRM model which can be used as a tool for knowledge sharing, external engagements, and collaborative tasks. 
• Assist GANHRI to identify specific information as well as data to entered to the platform, within Phase I. 
• Design the relevant page layouts, dashboards etc. to facilitate data entry and searches for users with varying technical capacity. 
• In partnership with GANHRI’s Communications Officer, design/implement a process to integrate existing communication tools such as Mailchimp. 
• Set up GANHRI domain/email capacities within the tool. 
• Assist in defining user access permissions relating to adding, deleting, updating & viewing data in the CRM. 
• Setup user access & permissions for GANHRI Head Office, NIRMS and the Regional Network Secretariats. 
• Clean, transform and load data that is already available from Excel spreadsheets, mailing lists, GANHRI’s online accounting system. 
• User instructions to add, delete & update data for the various user groups/permissions. 
• Plan & execute user training on the use of the platform. 

DELIVERABLES 

• Collating information and data from various sources 
• Developing MS SharePoint for knowledge management/CRM purposes that is tailor-made for GANHRI’s needs and requirements. 
• Creating easy-to-use data entry, viewing pages, folders, & dashboards. 
• Providing user access and permissions set up for 10 licensed users. 
• Integration with existing communication tools. 
• Setting up training material & data maintenance protocol outline. 
• Supporting with an online training to all users. 

REQUIRED SKILLS AND EXPERIENCE 

• Bachelor’s degree in Social Science, Information Technology, Management Information Systems or any other related field 
• Relevant experience, of at least 3 years, in knowledge management; program planning and management; monitoring and evaluation; complete project lifecycle of a CRM/Database implementation, including providing training and user guides/manuals. 
• Experience implementing a CRM solution and creating knowledge sharing platforms 
• Experience working with NGOs is a plus. 
• Fluency in English is essential. Proficiency in French and Spanish is a plus. 

COMPETENCIES 

• Strong written and verbal communication skills in English. 
• Excellent organizational skills and proven ability to deliver projects within assigned deadlines. 
• Excellent interpersonal skills. 

TIMELINE 

It is envisaged that the consultancy will take 30 to 40 days. 

APPLICATION PROCESS 

Interested applicants are required to submit the following to recruitment@ganhri.org by 21 February 2023 with the subject as “Application for Knowledge Management/CRM” 

• CV, including similar previously performed and names of three professional referees as well as availability dates 
• Cover letter which details know-how 
• Daily rate of consultancy (EUR)