L&D Support Officer

La date limite pour postuler est passée.


Médecins sans Frontières Suisse


Context & Mission

Médecins sans Frontières (MSF) is an independent humanitarian organization providing medical aid to victims of man-made or natural disasters, epidemics, and endemics. Its Operational Centre in Geneva is responsible for medical assistance programmes in 24 countries.

The Learning and Development (L&D) pole analyses needs, defines and implements strategies, mechanisms and tools to increase the knowledge and know-how of staff, in accordance with the objectives, values and the choices made by the organization. The aim is to ensure the global workforce has access to solutions to develop their skills, grow in their field of competence and perform better in their roles.

The organization is calling for a greater support to the departments and the filières in terms of L&D strategy, which is largely reflected in the objectives of the strategic plan.

Considering the ambitions of the organization to be more inclusive and to provide more L&D opportunities to a majority of the global workforce, L&D is creating a set up that enables to scale up the deployment of programs.

The L&D support Officer is responsible for the implementation of learning programs and learning events. His/her main mission is to provide organizational and technical support so that the learning solutions are implemented in a learner centric manner.


Organisation of OCG Learning activities

  • Ensure support to the L&D team and counterparts by being responsible for the organisation of L&D events, their proper implementation and smooth delivery:
  • Organizes the preparation and implementation of Face-to-Face Trainings: communication with participants, welcoming them, flight tickets and visa follow-up, hotel and room booking...
  • Provides technical and organizational support to learners and trainers for the smooth delivery of blended learnings and virtual classes: ensure that the learning environment is adapted, technical briefing on Tools, uploading of pedagogical contents in our LMS, moderation, communication with participants, attendance follow-up…
  • Manages training advertisements, compilation of applications and relations with selection committees.
  • Co-facilitates sessions on demand
  • Accompany learners in their Learning activities and proposed solutions
  • Develops and manages course evaluations and track data and analytics about usage, attendance, and other metrics.
  • Proposes and contributes to the elaboration of tools and procedures related to the organization of Learning activities in the frame of the digital transformation.
  • Follows-up on other specific HR procedures as needed
  • Acts as a focal point in specific learning programs (LEAP, language courses, external partnerships...)

Organisational support to the L&D Unit

  • Ensure the smooth running of the L&D Unit, in its internal & external communication
  • Actively participates in updates to the L&D Offer and internal organizational schedules
  • Organizes L&D briefing with staff involved in learning activities.
  • Manages the generic e-mail address of the L&D
  • Supports the unit in the management of information, and contribute to the update of the online knowledge management platforms such as Kompas and Share Point
  • Depending on the workload distribution of team members, may also:
    • organizes weekly team meetings
    • provides support in the organization of recruitment & Administrative HR follow-up
    • be involved in the invoices & budget follow-up

Your Profile


  • Higher Education, preferably in HR or Administration


  • Two years' work experience, preferably in relation with Learning & Development activities;
    Field experience an asset.
  • Knowledge of MSF an asset.


  • English and French : ability to speak and write fluently in order to communicate easily with all parties.
  • A 3rd language is an asset

Personal Abilities

  • Good interpersonal and communication skills and ability to create links with various stakeholders, Team player
  • Excellent organizational skills. Ability to work on different projects at the same time.
  • Ability to work autonomously
  • Pro-active and solution-oriented
  • Flexible and capacity to adapt quickly
  • Attention to detail, rigorous

Skills/Technical competencies

  • Ability to manage multiple tasks and information simultaneously, with different stakeholder interactions
  • Good command of MS Office (especially Teams, Outlook, PowerPoint, and Excel) and collaborative Tools Sharepoint, Zoom, Mural...)
  • Efficiency in time management
  • Strong interest of adult learning theory, learning styles, learner needs
  • Ability to speak and present in front of a group.

Terms of Employment

  • Full-time position 100% (40h/week)
  • Open-ended contract
  • Working place: Geneva
  • Ideal start date: immediate
  • Gross annual salary: from CHF 80’052.- to CHF 96’264.- (salary commensurate with equivalent experience and internal salary grid)

How to apply

Candidates submit their application following the requirements:  CV 2 p. max. – letter of motivation 1p. max. – in French or English.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.

Deadline for application is May 3rd, 2023.


The applications will be treated confidentially.

Only short-listed candidates will be contacted.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.