IT Business Analyst

IT Business Analyst

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Médecins sans Frontières Suisse


Context & Mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is built around 6 operational centres supported by multiple sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centres. We are looking for an experimented Business Analyst to support our Program Manager and to lead the IT part of our Single Data Entry project.

The lack of visibility in the MSF Supply chain limits its efficiency, with long lead times, limited inventory performance, and limited collaboration between the actors. Lack of available data impacts the supply chain flexibility and agility, possibly affecting response time in emergencies.

We wish to develop, with the help of a supplier, a scanning and reading technology integrated in a mobile application that will collect medical item information (INN, batch number, expiry date, packaging) using 3 technologies: QR Code, Data Matrices and Optical Character Recognition (OCR). This technology will be integrated into all nodes of our international medical supply chain, from European Supply Centers (ESCs) to field projects in our different countries of intervention. The SDE application will be used in every MSF mission to perform order reception, order picking and inventory count.

The Business analyst is responsible for the successful delivery of technical solutions in support of the SDE project. She/he will ensure that business needs are being met in an effective and efficient manner and works closely with the different stakeholders to identify, recommend, develop, implement, and support adapted solutions. The Business Analyst role serves as a liaison between multiple entities and technology teams to define processes, identify process improvement opportunities, and implement new solutions. She/he will coordinate implementation, testing, training, and communication efforts with several MSF entities and vendors. This is a business-facing and technology-facing role, requiring excellent communication and organizational skills to create alignment amongst multiple stakeholders.


  • Delivery of the SDE project according to the defined quality criteria (Functional coverage, budget, time, …).
  • Ensure the integration of the solution in the information systems of the Supply, Med and ESC platforms.
  • Serve as liaison between business stakeholders and IT
  • Accountable for researching IT systems solutions and evaluating their impact.
  • Support the management and development of the Single Data Entry multi-year project,
  • Manage and coordinate with external IT providers.

Your Profile


  • Master degree in computer sciences, information systems, engineering or a related field
  • Project management certification (PMP, PMI, Hermès, …)


  • Experience as IT project manager and leading transversal projects
  • Experience with integration and development projects (ERP, business solutions, …)
  • Experience with multiple technologies in various functions (developer, technical lead, project manager).
  • At least 1 year working with MSF
  • Experience in an international environment is a plus

Skills/ Technical competencies

  • Excellent overall understanding of IT matter (architecture, tailor-made and off-the-shelf business and IT solutions, IT organization, IT infrastructure, technologies)
  • Good overall understanding of Supply chain matter


  • Fluency in English
  • Proficiency in French an asset

Personal Abilities

  • Team player, ability to create connection and trust with others Leadership
  • Ability to drive heterogeneous and multicultural teams
  • Ability to manage and coordinate internal as well as external stakeholders.
  • Diplomatic and influencing skills
  • Strong capacity to manage expectations
  • Excellent communication skills
  • Autonomous and very well organized
  • Quality and results orientated
  • Flexible and pro-active
  • Committed to MSF Values

Terms of Employment

  • Full-time position 100% (40h/week)
  • Fixed-term contract, 24 months
  • Working place: Geneva
  • Ideal start date: March 2024
  • Gross annual salary: from CHF 101’172.- to CHF 115’332.- (salary commensurate with equivalent experience and internal salary grid)
  • Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
  • Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member
  • Relocation package if moving from a different country to Switzerland.

How to apply

Candidates submit their application following the requirements:  CV 2 p. max. – letter of motivation 1p. max. – in French or English.

Deadline for application is January 4th, 2024.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.


The applications will be treated confidentially.

Only short-listed candidates will be contacted.

Only applications submitted on our recruitment platforms will be considered.

Please note that we do not wish to use the services of recruitment or placement agencies.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.