The World Council of Churches (WCC) is a fraternal fellowship of 352 member Churches representing more than half a billion of Christians around the world. The WCC (www.oikoumene.org) calls on its member churches to seek unity, common public witness and service to others in a world where hope and solidarity are the seeds of justice and peace. The WCC works alongside people of all faiths seeking reconciliation, with the goal of justice, peace and building a more equitable world.

Its Ecumenical Formation Institute and Hotel & Conference Centre, Le Château de Bossey, (www.bossey.ch), with 90 guest rooms, and 10 meeting rooms, located between Nyon and Geneva, is looking for a : 

                           Customer Service Assistant at 100%

Reservations and direct sales:

• Taking reservations of hotel and meeting rooms, keeping the reservation system up to date
• Providing information to customers on the hotel environment and local resources
• Promotion and direct sales actions (offers/contracts for seminars & banquets), follow-up and reminders on offers/prospects

Customer Relations and Logistics:

• Welcoming individual clients, groups, students… and registration in the Fidelio PMS system
• Checking the meeting rooms before arrivals
• Preparing arrivals and checking reservations before the arrival of students, customers, groups, seminars and restaurant clients
• Follow-up during the whole stay of customers (service records, answers to information requests, invoicing)
• Daily communication and preparation of the function sheets for the different departments
• Closing customer invoices, seminars, banquet, in collaboration with the finance department

Reception Administration:

• Management of cash funds and cash flow at the reception
• Keeping a transport schedule (clients, students…)
• Daily closing of accounts and back up of digital information
• Keeping the reception area tidy (inside and outside of offices and cabinets)

Profile:

• A minimum of one year hotel experience in a similar position
• Ability to work in French and English. German would be an asset
• Preferably studies in hospitality business (Ecole hôtelière ou de tourisme) or equivalent
• Ability to prioritize and handle competing deadlines
• Open minded and positive attitude
• A good sense of hospitality and attention to details
• Ability to work in an open space and to multitask
• Very good coordination skills
• Good level of computer skills: Word, Excel, Internet
• Fidelio Front Office Knowledge, an asset
• To own a car is highly recommended due to the location of the Ecumenical Institute

Working conditions and environnement:

• Multicultural and multi-faith environment
• Beautiful setting on the Lake Geneva Region
• Diversified position in a small team
• Good social benefits and salary according to CCNT
• Working days in AM or PM shifts (from 7.00 to 20.00), also Saturdays and Sundays

Starting date: 01.05.2024

To apply: https://wcccoe.hire.trakstar.com/jobs/fk0vdb3