{"id":93753,"date":"2024-03-28T08:36:37","date_gmt":"2024-03-28T08:36:37","guid":{"rendered":"https:\/\/jobs.cagi.ch\/?post_type=job_listing&#038;p=93753"},"modified":"2024-04-19T18:25:04","modified_gmt":"2024-04-19T18:25:04","slug":"world-council-of-churches-vaud-permanent-contract-customer-service-assistant-at-100","status":"expired","type":"job_listing","link":"https:\/\/jobs.cagi.ch\/fr\/?post_type=job_listing&p=93753","title":{"rendered":"Customer Service Assistant"},"content":{"rendered":"<p>World Council of Churches<\/p>\n","protected":false},"author":218,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","job_listing_type":[71],"job_listing_category":[57],"job_listing_location":[169],"job_listing_tag":[],"class_list":["post-93753","job_listing","type-job_listing","status-expired","hentry","job_listing_type-permanent-contract","job_listing_category-administration","job_listing_location-vaud"],"metas":{"job-description":"The World Council of Churches (WCC) is a fraternal fellowship of 352 member Churches representing more than half a billion of Christians around the world. The WCC (<a href=\"http:\/\/www.oikoumene.org\">www.oikoumene.org<\/a>) calls on its member churches to seek unity, common public witness and service to others in a world where hope and solidarity are the seeds of justice and peace. The WCC works alongside people of all faiths seeking reconciliation, with the goal of justice, peace and building a more equitable world.\r\n\r\n<strong>Its Ecumenical Formation Institute and Hotel &amp; Conference Centre, Le Ch\u00e2teau de Bossey,<\/strong> (www.bossey.ch), with 90 guest rooms, and 10 meeting rooms, located between Nyon and Geneva, is looking for a :<strong>\u00a0<\/strong>\r\n\r\n<strong>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Customer Service Assistant at 100%<\/strong>\r\n<h3><strong><u>Reservations and direct sales<\/u><\/strong><strong>:<\/strong><\/h3>\r\n<ul>\r\n \t<li>Taking reservations of hotel and meeting rooms, keeping the reservation system up to date<\/li>\r\n \t<li>Providing information to customers on the hotel environment and local resources<\/li>\r\n \t<li>Promotion and direct sales actions (offers\/contracts for seminars &amp; banquets), follow-up and reminders on offers\/prospects<\/li>\r\n<\/ul>\r\n<h4><strong><u>Customer Relations and Logistics<\/u><\/strong><strong>:<\/strong><\/h4>\r\n<ul>\r\n \t<li>Welcoming individual clients, groups, students\u2026 and registration in the Fidelio PMS system<\/li>\r\n \t<li>Checking the meeting rooms before arrivals<\/li>\r\n \t<li>Preparing arrivals and checking reservations before the arrival of students, customers, groups, seminars and restaurant clients<\/li>\r\n \t<li>Follow-up during the whole stay of customers (service records, answers to information requests, invoicing)<\/li>\r\n \t<li>Daily communication and preparation of the function sheets for the different departments<\/li>\r\n \t<li>Closing customer invoices, seminars, banquet, in collaboration with the finance department<\/li>\r\n<\/ul>\r\n<h4><strong><u>Reception Administration<\/u><\/strong><strong>:<\/strong><\/h4>\r\n<ul>\r\n \t<li>Management of cash funds and cash flow at the reception<\/li>\r\n \t<li>Keeping a transport schedule (clients, students\u2026)<\/li>\r\n \t<li>Daily closing of accounts and back up of digital information<\/li>\r\n \t<li>Keeping the reception area tidy (inside and outside of offices and cabinets)<\/li>\r\n<\/ul>\r\n<h4><strong><u>Profile:<\/u><\/strong><\/h4>\r\n<ul>\r\n \t<li>A minimum of one year hotel experience in a similar position<\/li>\r\n \t<li>Ability to work in French and English. German would be an asset<\/li>\r\n \t<li>Preferably studies in hospitality business (Ecole h\u00f4teli\u00e8re ou de tourisme) or equivalent<\/li>\r\n \t<li>Ability to prioritize and handle competing deadlines<\/li>\r\n \t<li>Open minded and positive attitude<\/li>\r\n \t<li>A good sense of hospitality and attention to details<\/li>\r\n \t<li>Ability to work in an open space and to multitask<\/li>\r\n \t<li>Very good coordination skills<\/li>\r\n \t<li>Good level of computer skills: Word, Excel, Internet<\/li>\r\n \t<li>Fidelio Front Office Knowledge, an asset<\/li>\r\n \t<li>To own a car is highly recommended due to the location of the Ecumenical Institute<\/li>\r\n<\/ul>\r\n<h4><strong><u>Working conditions and environnement:<\/u><\/strong><\/h4>\r\n<ul>\r\n \t<li>Multicultural and multi-faith environment<\/li>\r\n \t<li>Beautiful setting on the Lake Geneva Region<\/li>\r\n \t<li>Diversified position in a small team<\/li>\r\n \t<li>Good social benefits and salary according to CCNT<\/li>\r\n \t<li>Working days in AM or PM shifts (from 7.00 to 20.00), also Saturdays and Sundays<\/li>\r\n<\/ul>\r\n<strong>Starting date: 01.05.2024<\/strong>\r\n\r\n<strong>To apply:<\/strong> <a href=\"https:\/\/wcccoe.hire.trakstar.com\/jobs\/fk0vdb3\">https:\/\/wcccoe.hire.trakstar.com\/jobs\/fk0vdb3<\/a>","_job_category":{"57":"Administration"},"organization-type":"","fields-of-action":"Other \/ Autre","_job_type":{"71":"Permanent contract \/ CDI"},"_job_apply_type":"external","_job_apply_email":"","_job_apply_url":"https:\/\/wcccoe.hire.trakstar.com\/jobs\/fk0vdb3","activity-rate":"100%","_job_salary_type":"","_job_salary":"","_job_experience":"","_job_application_deadline_date":"2024-04-19","_job_location":{"169":"Vaud"},"_job_logo":"https:\/\/jobs.cagi.ch\/wp-content\/uploads\/WCC-logo-150x150.jpg","_job_employer_name":"World Council of Churches","_job_employer_url":"https:\/\/jobs.cagi.ch\/fr\/employer\/world-council-of-churches\/"},"_links":{"self":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing\/93753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/users\/218"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/comments?post=93753"}],"version-history":[{"count":2,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing\/93753\/revisions"}],"predecessor-version":[{"id":93757,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing\/93753\/revisions\/93757"}],"wp:attachment":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/media?parent=93753"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_type?post=93753"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_category?post=93753"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_location?post=93753"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_tag?post=93753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}