{"id":94190,"date":"2024-05-27T15:46:27","date_gmt":"2024-05-27T15:46:27","guid":{"rendered":"https:\/\/jobs.cagi.ch\/?post_type=job_listing&#038;p=94190"},"modified":"2024-06-17T18:25:04","modified_gmt":"2024-06-17T18:25:04","slug":"chs-alliance-geneva-permanent-contract-complaints-and-seah-investigations-management-advisor","status":"expired","type":"job_listing","link":"https:\/\/jobs.cagi.ch\/fr\/?post_type=job_listing&p=94190","title":{"rendered":"Complaints and SEAH Investigations Management Advisor"},"content":{"rendered":"<p>CHS Alliance<\/p>\n","protected":false},"author":265,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","job_listing_type":[71],"job_listing_category":[72],"job_listing_location":[90],"job_listing_tag":[],"class_list":["post-94190","job_listing","type-job_listing","status-expired","hentry","job_listing_type-permanent-contract","job_listing_category-programme-project-management","job_listing_location-geneva"],"metas":{"job-description":"<ul>\r\n \t<li><strong>Salary grade: <\/strong><em>D<\/em><\/li>\r\n \t<li><strong>Reports to:<\/strong><em> Deputy Director<\/em><\/li>\r\n \t<li><strong>Direct reports: <\/strong><em>Consultants and\/or interns as required. <\/em><\/li>\r\n \t<li><strong>Location: <\/strong><em>Preference for Geneva or London other locations considered for right candidate <\/em><\/li>\r\n \t<li><strong>Mode of work: <\/strong><em>Hybrid<\/em><\/li>\r\n \t<li><strong>Contract type: <\/strong><em>Open-ended contract - 80% to 100%<\/em><\/li>\r\n \t<li><strong>Salary: <\/strong><em>95\u2019320CHF \u2013 108\u2019938CHF for a 100% Geneva based \u2013 salary adjusted based on location<\/em><\/li>\r\n \t<li><strong>Starting date: <\/strong><em>As soon as possible<\/em><\/li>\r\n<\/ul>\r\n<h3><strong>Background:<\/strong><strong>\u00a0<\/strong><\/h3>\r\n<strong>People affected by crises have a right to voice their complaints to aid organisations and receive a timely and appropriate resolution to address their concerns. An effective complaints and investigation system is a crucial element for all organisations aiming to hold themselves accountable for their actions. <\/strong>\r\n\r\nIn the updating of the CHS, the importance of managing complaints remains one of the Nine Commitments, to ensure people and communities can safely report concerns and complaints and get them addressed (Commitment 5). This requires all organisations to apply a victim\/survivor-centred approaches to investigate and address complaints and report any misconduct, including sexual exploitation, abuse and harassment (SEAH). There is a lot of work that has been done, but as the data from CHS verification, we see there is a long way to go.\r\n\r\nCHS Alliance provides several means of supporting organisations in their ability to handle complaints and investigations, specifically on having a victim \/ survivor centred approach to sexual exploitation, abuse and harassment. A critical imitative towards this is an ambitious project to strengthen the global capacity for conducting victim\/survivor-centred SEAH investigation, with a particular focus on training more women and staff based in low- and low-middle income countries to become qualified investigators.\r\n\r\nAs part of this Investigator Qualification Training Scheme (IQTS), CHS Alliance will develop and set up a global investigation roster, to provide immediate expertise for organisations who do not have access to internal or local investigators. In addition, active learning and sharing Community of Investigators network for newly qualified investigators, to share feedback, provide support and identify gaps in the sector.\r\n\r\nAll these efforts are part of a wider and holistic series of CHS Alliance initiatives for a more accountable system, and to tackle Protection from Sexual Exploitation, Abuse and Harassment, including the Misconduct Disclosure Scheme (MDS), the SEAH Harmonised Data Collection and Reporting Scheme (HRS) and the Closing the Accountability Gap initiative that aims to give voice to victims\/survivors of SEAH.\r\n<h4><strong>Job purpose:<\/strong><\/h4>\r\nThis new position has been created to ensure that the CHS Alliance will be able to advance ongoing efforts in the sector for organisations to safely report concerns and complaints and to strengthen the sector\u2019s capacity for conducting victim\/survivor centred investigations. The person will play a key role in advising on and supporting the next steps for the IQTS project, including the Investigation Roster and the Shared Investigation Services, in close cooperation with the IQTS Programme Manager.\r\n\r\nThis is a senior advisory role which will require someone with strong network and relationship skills, to work closely across a wider range of internal and other external stakeholders working on complaints and investigations, including CHS Alliance members, donors, UN, consultants and other networks working on similar issues.\r\n<h4><strong>Key responsibilities for this role include:<\/strong><strong>\u00a0<\/strong><\/h4>\r\n<strong>Representation and outreach<\/strong>\r\n<ul>\r\n \t<li>Outreach to key stakeholders and representation in relevant bodies (e.g. IASC) to engage on sector wide improvements needed on complaints and SEAH investigations.<\/li>\r\n \t<li>Represent the Alliance in relevant coordination bodies, workgroups and task teams within the sector, pertaining to complaints and investigations to advance and ensure support for victim\/survivor centred investigations.<\/li>\r\n \t<li>Influence practice and policy pertaining to investigations into SEAH through interaction and discussion with key stakeholders, including CHS Alliance members, UN fora, multi-lateral and bilateral donors.<\/li>\r\n \t<li>Lead on awareness raising and promotion of the IQTS to drive up standards regarding SEAH investigations.<\/li>\r\n \t<li>Inform and advise interested organisations on victim\/survivor-centred approaches and how to strengthen their SEAH investigations and complaints mechanisms in accordance with CHS Commitment 5.<\/li>\r\n<\/ul>\r\n<strong>\u00a0<\/strong><strong>Capacity support for organisations in relation to IQTS <\/strong>\r\n<ul>\r\n \t<li>Ensure quality assurance for implementation of IQTS training scheme in close collaboration with Humentum.<\/li>\r\n \t<li>Adaptation and improvement of current IQTS training approach based on feedback and learning.<\/li>\r\n \t<li>Review and management of IQTS qualification maintenance scheme.<\/li>\r\n \t<li>In cooperation with the Programme Manager, support development of e-learning course on investigations for Managers.<\/li>\r\n \t<li>Development and set-up of a global\/regional roster of qualified SEAH investigators.<\/li>\r\n \t<li>Development and management of Shared Services Investigation Model and related mentorship programme, in cooperation with Program Manager<\/li>\r\n \t<li>Coordinate a Community of Practice for newly qualified Investigators, in cooperation with the Programme Manager and expert consultants.<\/li>\r\n<\/ul>\r\n<strong>\u00a0<\/strong><strong>Capacity support for organisations in relation to Complaint Handling<\/strong>\r\n<ul>\r\n \t<li>Lead the existing CHS Alliance complaints mechanism designed to address complaints against CHS Alliance Member organisations and respond to complaints filed with the CHS Alliance Secretariat Complaints Working Group<\/li>\r\n \t<li>Provide support to organisations on establishing complaint mechanisms based on the CHS Complaint guide<\/li>\r\n \t<li>Develop other capacity support for organisations on complaint handling, building on training for organisations at national level<\/li>\r\n \t<li>Engage on inter agency best practice and support on complaint management<\/li>\r\n<\/ul>\r\n<strong>\u00a0<\/strong><strong>Promotion of Core Humanitarian Standard (CHS) <\/strong>\r\n<ul>\r\n \t<li>Promote the 2024 CHS and, in particular, requirements related to commitment 5.<\/li>\r\n \t<li>Promote the existing CHS Alliance best-practice guide on managing complaints and provide advice to CHS Alliance Members seeking to improve their complaints handling and investigation procedures.<\/li>\r\n \t<li>Provide strategic advice to ensure synergies and cohesion of IQTS with other PSEAH related initiatives implemented by the CHS Alliance.<\/li>\r\n \t<li>Help disseminate the work of the CHS Alliance through relevant social media channels or platforms, through conference presentations, workshops or other events, in collaboration with the communications team.<\/li>\r\n<\/ul>\r\n<strong>\u00a0<\/strong><strong>Other<\/strong>\r\n<ul>\r\n \t<li>Other responsibilities as assigned based on the needs of the CHS Alliance.<\/li>\r\n<\/ul>\r\n<strong>Key Contacts:<\/strong>\r\n\r\n<strong>Internal: <\/strong>Deputy Director, Accountability Initiatives Team, Operations (Finance\/Admin.) Team, Communications and Membership Team and Executive Director.\r\n\r\n<strong>External:<\/strong> USAID (donor), Humentum, CHS Alliance members, international organisations, IASC and others as relevant.\r\n<h3><strong>Person Specification:<\/strong><\/h3>\r\n<table width=\"652\">\r\n<tbody>\r\n<tr>\r\n<td width=\"113\"><strong>\u00a0<\/strong><\/td>\r\n<td width=\"293\"><strong>Essential<\/strong><\/td>\r\n<td width=\"246\"><strong>Desirable <\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"113\"><strong>Qualifications<\/strong>\r\n\r\n<strong>\u00a0<\/strong><\/td>\r\n<td width=\"293\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Undergraduate degree, or equivalent qualification<\/td>\r\n<td width=\"246\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Postgraduate degree in Law, International Relations, Humanitarian studies, or other relevant studies<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"113\"><strong>Experience<\/strong>\r\n\r\n<strong>\u00a0<\/strong><\/td>\r\n<td width=\"293\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 At least ten years of relevant work experience\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Prior experience in complaints handling, managing SEAH investigations or closely related experience\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Representation and advocacy in relevant policy bodies (e.g. IASC)<\/td>\r\n<td width=\"246\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Experience in roster management and vetting procedures\r\n\r\n&nbsp;\r\n\r\n&nbsp;<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"113\"><strong>Knowledge<\/strong>\r\n\r\n<strong>\u00a0<\/strong><\/td>\r\n<td width=\"293\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent understanding of the international humanitarian &amp; development architecture\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Familiarity with CHS, in particular related to complaints handling, PSEAH and SEAH investigations\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Solid knowledge of Protection from Sexual Exploitation and Abuse\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Familiarity with survivor\/victim-centred approach to SEAH investigations and applicable guidelines<\/td>\r\n<td width=\"246\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 IQTS Tier 2 or Tier 3 qualification\r\n\r\n&nbsp;<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"113\"><strong>Skills<\/strong>\r\n\r\n<strong>\u00a0<\/strong><\/td>\r\n<td width=\"293\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Stategic thinking and strong networking skills\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to respectfully listen to and respond to queries, adapting to culture and context as necessary.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Capacity to manage high stress situations and able to negotiate and resolve conflicts.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Strong organisational skills, attention to details. Ability to multi-task and manage various project elements simultaneously.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proven ability to work effectively in a diverse team to deliver results within deadlines and budget.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Sound judgement, proactive and ability to foresee challenges.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Excellent English written and verbal communication\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proficient user of Microsoft Office software, including word processing, excel spreadsheets, Gantt charts, etc<\/td>\r\n<td width=\"246\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Spoken and written French, Spanish, Arabic or another relevant language\r\n\r\n&nbsp;<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"113\"><strong>Other<\/strong><\/td>\r\n<td width=\"293\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to travel internationally<\/td>\r\n<td width=\"246\">&nbsp;<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"113\"><strong>Behaviour<\/strong><\/td>\r\n<td width=\"293\">\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Proven integrity - upholding and promoting the highest standards of ethical and professional conduct and abiding by the <a href=\"https:\/\/www.chsalliance.org\/get-support\/resource\/chs-alliance-staff-code-of-conduct\/\">CHS Alliance Code of Conduct<\/a>.\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Embrace cultural diversity\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Flexible work attitude: ability to follow direction and effectively learn and work in an interagency environment\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ability to maintain confidentiality\r\n\r\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Uphold the CHS Alliance <a href=\"https:\/\/www.chsalliance.org\/get-support\/resource\/chs-alliance-values\/\">values<\/a> , <a href=\"https:\/\/d1h79zlghft2zs.cloudfront.net\/uploads\/2019\/11\/CHS_Alliance-Amended_Statutes-Nov_2019.pdf\">vision and mission<\/a><\/td>\r\n<td width=\"246\">&nbsp;<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<strong>\u00a0<\/strong>\r\n\r\n&nbsp;\r\n\r\n&nbsp;","_job_category":{"72":"Project Management \/ Gestion de projet"},"organization-type":"","fields-of-action":"Human Rights \/ Droits humains","_job_type":{"71":"Permanent contract \/ CDI"},"_job_apply_type":"with_email","_job_apply_email":"recruitment@chsalliance.org","_job_apply_url":"","activity-rate":"100%","_job_salary_type":"yearly","_job_salary":"","_job_experience":"6-9 years","_job_application_deadline_date":"2024-06-17","_job_location":{"90":"Gen\u00e8ve"},"_job_logo":"https:\/\/jobs.cagi.ch\/wp-content\/uploads\/CHS-Alliance-logo-150x150.jpg","_job_employer_name":"CHS Alliance","_job_employer_url":"https:\/\/jobs.cagi.ch\/fr\/employer\/chs-alliance\/"},"_links":{"self":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing\/94190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing"}],"about":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/types\/job_listing"}],"author":[{"embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/users\/265"}],"replies":[{"embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/comments?post=94190"}],"version-history":[{"count":1,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing\/94190\/revisions"}],"predecessor-version":[{"id":94191,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing\/94190\/revisions\/94191"}],"wp:attachment":[{"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/media?parent=94190"}],"wp:term":[{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_type?post=94190"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_category?post=94190"},{"taxonomy":"job_listing_location","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_location?post=94190"},{"taxonomy":"job_listing_tag","embeddable":true,"href":"https:\/\/jobs.cagi.ch\/fr\/wp-json\/wp\/v2\/job_listing_tag?post=94190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}