Project Manager – New Donor CRM

Project Manager – New Donor CRM

Application deadline closed.

Job Description

Médecins sans Frontières Suisse


Context & Mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The fundraising unit within the MSF Switzerland Fundraising and Communications Department is responsible to ensure the financial resources to support MSF operations by developing and effectively implementing the MSF fundraising strategy to attract and engage donors and supporters to MSF’s cause. Over the past years, the fundraising unit has been investing in a new technological solution (DREAM) aiming at enhancing MSF’s Switzerland fundraising performance through digital transformation.

We are seeking a skilled and adaptable project manager to step into this role during maternity leave of the current DREAM project manager.

DREAM is the name of MSF’s Switzerland donor CRM system based on MS Dynamics 365 managing a donor base of more than 1M records. DREAM is in its second phase of development. Based on a core that was implemented through the 1st phase of the project (live in 2020), a whole new set of applications is now under development. The DREAM project (phase 2) that was launched in February 2023, is split into 6 releases and is managed using agile methodology.


  • Piloting a strategic project that aims at improving and optimizing the activities / processes and workflows within the fundraising department and its team, enabling a successful and smooth digital transition.
  • Ensuring the project’s objectives are achieved within the scope, budget and time agreed upon.
    • Ensuring, with the support of the Business Process Officer, that key users’ business requirements are correctly spelled out and translated into clear processes.
    • Planning activities and resources, both financial and human resources.
    • Organizing and motivating the transversal project team (fundraising, DSI, external
    • provider)
    • Monitoring and keeping control on the budget all along the project life cycle
    • Ensuring the deadlines are met and global planning is respected.
  • The position co-supervises the project team (3 reports), sharing hierarchical responsibility for team management alongside the Fundraising Systems Manager that holds functional responsibility. This involves overseeing the project related operations of the team, providing guidance and support, and ensuring alignment with project objectives and plan. Additionally, the role involves collaborating closely with the Fundraising Systems Manager to ensure effective coordination and communication between hierarchical and functional aspects of team management.
  • Ensuring effective coordination with the IT project manager.
  • Orchestrating and coordinating a wide range of stakeholders (fundraising team, IT team, General Direction, Finance, Procurement).
  • Ensuring the solutions meet the needs of the final users and of MSF at large.
  • Ensuring final users’ satisfaction by minimising uncertainty, avoiding any unwanted surprises, involving final users in the project as much as is reasonably possible and maintaining effective communication and keeping key stakeholders up to date.
  • Preparing all materials, managing reports and necessary documentation and minutes, and supporting the Project Sponsor to adequately report to the Steering Committee.
  • Analyzing and managing project risks: identifying and evaluating potential risks before the project begins, mitigating these or at least minimizing their impact through proper contingency plans.
  • Monitoring progress and analyzing both expenditures and team performance and efficiently taking corrective measures.
  • Arbitrating, finding solutions, and proposing alternative scenarios to adapt to a changing environment and new constraints.
  • Ensuring full compliance with the Project Management Office (PMO) and Information System Department methodologies, tools and standards.
  • Preparing the change for stakeholders, ensuring they are all engaged at best all along the project life cycle.
  • Ensuring post project running processes, support mode and costs are properly identified, documented, and validated.

Your Profile


  • Degree (Bachelor/Master) in Project Management, humanitarian or equivalent
  • Project management certification (PMP, Prince2, Hermes) or recognized project management curriculum


  • 5 years experience minimum as a Project or Program manager
  • Experience in managing a CRM implementation a must, knowledge of MS Dynamics 365 an asset
  • Experience in working with multidisciplinary teams in international environments
  • Knowledge or experience of humanitarian sector a plus
  • Experience with private fundraising a real asset

Skills/ Technical competencies

  • Excellent overall understanding of CRM functionalities and constraints
  • Strong business analysis capacities
  • Strategic reflection and planning
  • Understanding of fundraising principles an asset
  • Knowledge of various business areas
  • Capacity to lead internal various project teams
  • Analytical thinking, operational and problem-solving mindset essential
  • Excellent communication (written and oral) and interpersonal skills
  • Flexible and pro-active
  • Committed to MSF Values
  • Change Management techniques & practices
  • IT solutions design process


  • Fluent in both French and English

Personal Abilities

  • Team player, ability to create connection and trust with others
  • Leadership
  • Ability to drive heterogenous and multi cultural teams
  • Diplomatic and influencing skills

Terms of Employment

  • Full-time position 100% (40h/week)
  • Fixed-term contract 7 months, from June 3rd, 2024, to December 31st, 2024
  • Working place: Geneva
  • Start date: June 3rd, 2024
  • Gross monthly salary (for 100%): from CHF 9’130.- to CHF 10’415.- (salary commensurate with equivalent experience and internal salary grid)
  • Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
  • Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member
  • Relocation package if moving from a different country to Switzerland.

How to apply

Candidates submit their application following the requirements:  CV 2 p. max. – letter of motivation 1p. max. – in French or English.

Deadline for application is April 14th, 2024.

We reserve the right to close the position early if we consider the number and quality of applications received to be sufficient.


The applications will be treated confidentially.

Only short-listed candidates will be contacted.

Only applications submitted on our recruitment platforms will be considered.

Please note that we do not wish to use the services of recruitment or placement agencies.

At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together for the social mission of MSF to create better outcomes for our patients and the communities we work with.

We welcome applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will, therefore, undergo reference checks.