Join MSF OCG as a Liaison Manager!

We are looking for passionate candidates ready to contribute to our humanitarian mission.

Below, you will find the job details and the qualifications we are looking for.

Inclusivity and Diversity at MSF

Do your qualifications and experience not exactly match all requirements of the job?

At MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams of people with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF's social mission and create better outcomes for our patients and the communities we work with.

We understand that some people may hesitate to apply for employment if they don't meet all listed job requirements. Research shows that this is especially true for women. If you believe your profile is a good match for this position, we invite you to apply even if you don’t fulfil every listed qualification.

We encourage applications from individuals of all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability status, and all other diversity characteristics.

MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.

Context & mission

Médecins Sans Frontières is an independent, international medical and humanitarian organization that provides care to people in need, people affected by natural or man-made disasters, and victims of armed conflict, without discrimination and without regard to race, religion, creed or political affiliation (MSF Charter).

The MSF movement is built around 5 operational centers supported by 24 sections and offices worldwide. MSF Operational Center Geneva (MSF OCG) is one of these centers.

The Liaison Manager plays a key role in ensuring that the Communications and Fundraising department operates efficiently and collaboratively. As a key advisor to the Director and Deputy Director, this role provides essential support in the management of departmental priorities, strategic follow-ups, and coordination efforts. It also serves as a central support function for all Heads of Unit, facilitating alignment, workflow efficiency, and cross-team collaboration.

Through leading planning and follow-up processes, streamlining workflows, and introducing effective tools, this role ensures cross-team coordination and fosters aligned, goal-oriented execution. At the same time, by enhancing internal communication, strengthening team dynamics, and encouraging a culture of continuous learning, the Liaison Manager contributes to a more effective and adaptable working environment—ultimately supporting MSF’s ability to advocate for its causes and mobilize resources sustainably.

Tasks & Responsibilities

1. Strategic and Annual Planning Coordination

• Leads the development and management of strategic and annual planning processes, ensuring alignment with departmental and organizational priorities while facilitating cross-unit coordination.
• Develops and maintains tracking tools to monitor progress against plans. In particular, s/he builds, updates, and ensures the accuracy of the KPI/OKR dashboard reflecting the department's activities, collaborating with relevant functions (BI, Data Analytics, and other units).
• Ensures the integration of the department OKRs and key performance indicators (KPIs) for the OCG’s annual plan and multi-year strategy tracking.
• Conducts follow-ups on departmental decisions, coordinating with teams to ensure timely implementation and proactively addressing execution gaps.

2. Process Quality and Compliance

• Supports teams in optimising business processes, ensuring efficiency and alignment with departmental objectives.
• Supervises the Business Process Officer in the development and implementation of process improvements, providing guidance and setting priorities.
• Oversees the creation and systematic updating of internal process documentation to maintain consistency and quality across the department.
• Ensures compliance with MSF’s management, administrative, and communications and fundraising standards, promoting awareness and adherence across all units.
• Serves as the focal point for the relationship with Zewo, ensuring compliance with its standards, integrating recommendations, and tracking progress on audit-related actions.

3. Workflow Optimization and Cross-Team Coordination

• Develops and refines internal workflow processes to enhance efficiency, consistency, and transversal collaboration across the department.
• Promotes structured ways of working, helping teams prioritize tasks, manage workloads, and improve operational clarity by identifying and implementing appropriate tools.
• Where relevant, introduces and supports agile methodologies, facilitating iterative planning, execution, and review cycles to improve adaptability and responsiveness.

4. Knowledge Management and Capacity Building

• Strengthens knowledge-sharing practices to ensure that critical information, resources, and expertise are easily accessible within the department.
• Establishes common induction content and ensures that onboarding processes align with departmental principles, goals, plans, and access to key information.
• Acts as the department’s referent for international capacity-building initiatives, liaising with team members to promote engagement and maximize learning opportunities.
• Fosters a culture of continuous learning and development by identifying and promoting relevant training and professional development opportunities within the department.

5. Internal Communication and Fundraising Culture

• Facilitates internal communication by ensuring key updates, decisions, and insights are effectively shared across the department.
• Develops tools and initiatives that contribute to a healthy working environment and strengthen team engagement.
• Manages internal communication plans to keep staff informed and aligned with departmental priorities and activities.
• Promotes inclusiveness and equitable participation among all department staff, ensuring that those located outside Geneva—particularly in the Zurich offices—are actively engaged, informed, and integrated into departmental initiatives and communication efforts.
• Promotes a strong fundraising culture by developing and implementing internal communication strategies that enhance awareness of the department’s work and reinforce collective responsibility for fundraising across all functions of the organization.

Your profile

Education

• Bachelor’s degree in business administration, Organisational Development, Project Management, Communications, or a related field. A master’s degree is preferred.
• Certification in project management or agile methodologies (e.g., Certified ScrumMaster (CSM), PMP) is an asset.

Experience

• 5+ years of experience in project coordination, workflow optimization, or process improvement, ideally in a communications, fundraising, or nonprofit setting.
• Experience facilitating collaboration in cross-functional teams.
• Familiarity with agile methodologies, operational planning, and organizational effectiveness strategies.
• A good understanding of or previous experience in communications, marketing and/or fundraising is highly valued.

Languages

• Excellent command of English is required.
• Fluency in either French or German is an advantage.

Skills/ Technical competencies

• Understanding of nonprofit or humanitarian sector operations, particularly in communications and fundraising. Familiarity with MSF’s principles and working environment is an advantage.
• Knowledge of project management, process improvement, workflow optimization, and/or change management. Experience with agile methodologies is an asset.
• Proficiency in task and project management tools (e.g., Trello, Asana, Jira, Miro).
• Familiarity with team dynamization techniques, workshop facilitation, and participatory methodologies to foster collaboration and engagement.
• Awareness of fundraising and communication-related compliance standards, data protection regulations (e.g., GDPR), and audit recommendations such as Zewo. Familiarity with CRM systems, or fundraising platforms is a plus.

Personal Abilities/Qualities

• Proactive and solution-oriented, with a mindset for continuous improvement.
• Structured and methodical in approach, with the ability to adapt to changing priorities.
• Analytical mindset with the ability to identify opportunities for improvement and drive solutions.
• Ability to design and implement workflow improvements and knowledge-sharing processes.
• Strong organizational and facilitation skills with attention to detail.
• Effective communicator with excellent interpersonal abilities.
• Strong ability to collaborate and build relationships across teams.

Terms of employment

• Full-time position 100% (40h/week)
• Open-ended contract
• Working place: Geneva or Zurich, Switzerland
• Ideal start date: June 2025
• Gross annual salary (for 100%): from CHF 102’180.- to CHF 116’484.- (salary commensurate with equivalent experience and internal salary grid)
• Paid vacation: 25 days per year, prorate temporis, plus any Swiss public holidays falling within the contract period.
• Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff member.
• Relocation package if moving from a different country to Switzerland.

How to apply

Candidates are invited to submit their application exclusively through our recruitment platform, following these guidelines:

• CV (maximum 2 pages)
• Cover letter (maximum 1 page)
• Documents must be submitted in either English or French.

The application deadline is April 27th, 2025

We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.

APPLY

All applications will be treated confidentially.

Only shortlisted candidates will be contacted.

Please note that we do not wish to use the services of recruitment or placement agencies.