Customer Service Assistant

Customer Service Assistant

Application deadline closed.

Job Description

World Council of Churches


The World Council of Churches (WCC) is a fraternal fellowship of 352 member Churches representing more than half a billion of Christians around the world. The WCC ( calls on its member churches to seek unity, common public witness and service to others in a world where hope and solidarity are the seeds of justice and peace. The WCC works alongside people of all faiths seeking reconciliation, with the goal of justice, peace and building a more equitable world.

Its Ecumenical Formation Institute and Hotel & Conference Centre, Le Château de Bossey, (, with 90 guest rooms, and 10 meeting rooms, located between Nyon and Geneva, is looking for a : 

                           Customer Service Assistant at 100%

Reservations and direct sales:

  • Taking reservations of hotel and meeting rooms, keeping the reservation system up to date
  • Providing information to customers on the hotel environment and local resources
  • Promotion and direct sales actions (offers/contracts for seminars & banquets), follow-up and reminders on offers/prospects

Customer Relations and Logistics:

  • Welcoming individual clients, groups, students… and registration in the Fidelio PMS system
  • Checking the meeting rooms before arrivals
  • Preparing arrivals and checking reservations before the arrival of students, customers, groups, seminars and restaurant clients
  • Follow-up during the whole stay of customers (service records, answers to information requests, invoicing)
  • Daily communication and preparation of the function sheets for the different departments
  • Closing customer invoices, seminars, banquet, in collaboration with the finance department

Reception Administration:

  • Management of cash funds and cash flow at the reception
  • Keeping a transport schedule (clients, students…)
  • Daily closing of accounts and back up of digital information
  • Keeping the reception area tidy (inside and outside of offices and cabinets)


  • A minimum of one year hotel experience in a similar position
  • Ability to work in French and English. German would be an asset
  • Preferably studies in hospitality business (Ecole hôtelière ou de tourisme) or equivalent
  • Ability to prioritize and handle competing deadlines
  • Open minded and positive attitude
  • A good sense of hospitality and attention to details
  • Ability to work in an open space and to multitask
  • Very good coordination skills
  • Good level of computer skills: Word, Excel, Internet
  • Fidelio Front Office Knowledge, an asset
  • To own a car is highly recommended due to the location of the Ecumenical Institute

Working conditions and environnement:

  • Multicultural and multi-faith environment
  • Beautiful setting on the Lake Geneva Region
  • Diversified position in a small team
  • Good social benefits and salary according to CCNT
  • Working days in AM or PM shifts (from 7.00 to 20.00), also Saturdays and Sundays

Starting date: 01.05.2024

To apply: