ORGANIZATIONAL CONTEXT

The Centre of Competence on Humanitarian Negotiation (CCHN) is a joint initiative of the International Committee of the Red Cross (ICRC), Médecins sans Frontières (MSF) Switzerland, the United Nations High Commissioner for Refugees (UNHCR) and the World Food Programme (WFP).

CCHN aims to facilitate the capture, analysis, and sharing of experiences and practices around humanitarian negotiation and to provide a space for dialogue across humanitarian organisations. At the core of our activities is the CCHN community of practice, a global community of humanitarian negotiators working at the frontlines of humanitarian action.

The CCHN is administratively hosted by the International Federation of the Red Cross and Red Crescent Societies (IFRC) and is based in Geneva, Switzerland.

JOB PURPOSE

The Intern, Operations (Latin America) and Curriculum is part of the CCHN Operations team -comprised of the Team Leads of Transversal and Regional Operations, the two Regional Operation Managers, two transversal Project Managers, four Operation officers and the Senior Curriculum Adviser.

The position holder provides administrative and operational support needed for the successful implementation of online and onsite events and workshops offered to the CCHN Community of frontline negotiators, and more specifically the CCHN pool of facilitators.

The Intern reports to the Team Lead of transversal operations and supports the Regional Operations Manager for Latin America.

RESPONSIBILITIES

Event Planning

• Screening, prioritizing and following-up on requests for participation to the CCHN events;
• Supporting the Operations team for the coordination and management of the CCHN Pool of facilitators, as well as maintaining online a dynamic community on facilitation;
• Providing support to the CCHN operations managers in the communication with CCHN partners in the field of learning and curriculum development and in the field of peer learning for the region;
• Assisting in the organization of online and onsite multi-agency and single-agency Training of Facilitators around the Globe in collaboration with the Operations, the Communication and the Logistic teams;
• Contribute to the design and implementation of online skills-development workshops and other activities for humanitarian professionals on a combination of online platforms;
• Provide technical and logistical support for the organisation of online workshops and other activities in the region, including by ensuring a smooth user experience;
• Assist in the organisation of online and onsite workshops, in close collaboration with the Operations Manager, the Communication and Support teams;
• Translate correspondence, content and workshop material (such as PowerPoint slides);
• Depending on the capacity, interpret during informal CCHN events;
• Support the organisation of onsite events with various logistics and administration tasks.

Community engagement and management

• Maintain contact and engage with the CCHN’s community of frontline negotiators;
• Participate in and organise community events (such as online sessions, community meetings etc.);
• Support the Operations Managers in screening, prioritising and following up on participants' applications to take part in Latin America CCHN activities;
• Support workshop participants before, during and after the event;
• Actively engage with humanitarian professionals on the CCHN’s digital communication platforms to motivate and stimulate their participation in events and discussions;
• Update community members and workshop participants’ contact details in internal databases.

EDUCATION

• Current university student or recent graduate (within 1 year from the date of hiring) in political sciences, international relations or equivalent.

EXPERIENCE

Required

• Experience in project and information flow management.
• Experience in planning, organisation, and data-management software.

Preferred

• Professional experience ideally of 1-2 years in the humanitarian sector.
• Experience managing online communities an asset.

KOWLEDGE, SKILLS, LANGUAGES

Required

• Fluently spoken and written English, French, and Spanish.
• Excellent organisational skills, planning skills and attention to detail.
• Strong interpersonal and communication skills (including writing and editing).
• Knowledge of standard office administrative practices and procedures.
• Proficient computer skills ((CMS, Zoom, Teams, Microsoft Office, SharePoint, Salesforce, Miro etc.)and familiarity with online communication platforms. Capacity to deal with evolving technology as well as with constraints on digital access in some humanitarian contexts.
• Strong capacity to adapt to new demands and changing environments.
• Ability to work in an autonomous manner in a professional team, including under tight deadlines.
• Capacity to coordinate multiple tasks simultaneously.

Preferred

• Good command of Arabic.

Please submit your application through the IFRC portal, in English only.